Blog

When a business owner has a clear passion for their business and a genuine appreciation for every customer that walks through the door – that’s the foundation for customer service excellence that you tend to see manifested best in small, locally owned businesses....

Youngstown-based marketing and public relations firm The Houck Agency added the Conservancy for Cuyahoga Valley National Park to its client roster. The Houck Agency president Jim Houck said his firm will plan, coordinate and promote several events planned throughout...

Want to get hundreds of LinkedIn profile views from peers and potential clients from around the country? One way is to get mentioned in AdWeek for something scandalous – and stupid – you did as creative director for a global ad agency. Another way is to share the same...

It’s less about what you might miss, and more about acknowledging the worth of other people’s time. Stop being late. I like to be on time for things; maybe even to a fault. It’s a reasonable expectation, and a matter of respect, right? Everyone’s time is valuable, and...

Does anyone else feel like Thanksgiving is the most underappreciated of our major holidays? I would contend that it’s the middle child of American holidays; and I would know. Let me explain. (1) Who are they really coming to see? As a middle child, when family would...