Blog

5 customer service lessons from local businesses that have me hooked

Posted: 11/22/2016

When a business owner has a clear passion for their business and a genuine appreciation for every customer that walks through the door – that’s the foundation for customer service excellence that you tend
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The Houck Agency retained to help market 100th year for National Park Service

Posted: 4/7/2016

Youngstown-based marketing and public relations firm The Houck Agency added the
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It wasn’t me. I swear.

Posted: 2/4/2016

Want to get hundreds of LinkedIn profile views from peers and potential clients from around the country?

One way is to get mentioned in AdWeek for something scandalous – and stupid – you did
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Resolve to stop being late in 2016

Posted: 12/30/2015
It’s less about what you might miss, and more about acknowledging the worth of other people’s time. Stop being late.

I like to be on time for things; maybe even to a fault. It’s a reasonable expectation,
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4 Reasons Why Thanksgiving is the “Middle Child” of American Holidays

Posted: 11/20/2015
Does anyone else feel like Thanksgiving is the most underappreciated of our major holidays? I would contend that it’s the middle child of American holidays; and I would know.

Let me explain.
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